Delivery times vary depending on your location and the shipping method chosen. USPS Shipping rates vary and times may be delayed due to holidays or unforeseen circumstances, if you have not received your package in 14 days, please contact us on our contact form and we will promptly respond. We try to overnight or express ship the fresh urine to ensure the product is safe when it arrives, if there are any issues, please contact us with pictures and details of your shipment.

Due to the nature of the fresh products, we do not allow returns. We will work with you if you have any issues with your package arrival.